Welcome to Our Return Policy

At Qualitex Trading, we value your satisfaction and are committed to ensuring a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

Return Policy

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• To be eligible for a return, the item must be:
  • Unused, unworn, and in the same condition that you received it.
  • In its original packaging with all tags, labels, and accessories intact.
• Certain items are non-returnable, including:
  • Perishable goods (e.g., food, flowers, or plants).
  • Downloadable software or digital products.
  • Items marked as “Final Sale.”

Return Process

1. Contact our customer service team at contact@qualitex-trading.com or call us at:
   • Mobile: +1 (585) 304-1612
   • Office: +1 (512) 265-5091
   Please include your order number and reason for the return.
2. Once your return is approved, we will provide you with a return authorization number (RMA) and instructions for shipping the item back.
3. Ship the item to the address provided, ensuring it is securely packaged to prevent damage during transit.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days to your original payment method.
• Please note that shipping costs are non-refundable, except in cases of defective or damaged items.

Exchanges

We offer exchanges for defective or damaged items. If you need to exchange an item, please contact us at contact@qualitex-trading.com.

Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Exceptions

• If your item was damaged during shipping, please contact us within 48 hours of delivery with photos of the damage.
• Custom or personalized items may not be eligible for returns or refunds unless they arrive damaged or defective.

Contact Us

Email: contact@qualitex-trading.com
Mobile: +1 (585) 304-1612
Office: +1 (512) 265-5091
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST